Private Policy
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
1.1 OVERVIEW
Here at Flourishextensions.com we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
1.2 WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address email address and credit card information ( if PayPal is not used) When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
1.3 CONSENT
Flourish Extensions will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
1.4 COMMUNICATION & MARKETING
If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail or text messaging.
All Flourish Extensions customers have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails or texts from us, you should opt-out clicking on the "unsubscribe" link in any emails or text STOP to opt out of text marketing from us.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
1.5 CONTACTING US
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the products we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us! We are here to answer any questions you may have. You can contact us via email here flourishhairext@gmail.com
1.6 REGISTRATION
Personal information is gathered by flourishextensions.com during the order check out process. During the check out process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site you must first log in using your username and password.
1.7 SECURITY
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by Flourishextensions.com, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
1.8 SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
1.9 COOKIES
Cookies are text files that are stored on your computer's hard drive and may be used by Flourishextensions.com to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the Flourishextensions.com website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.
1.10 THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
1.11 AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.12 CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.
Email flourishhairext@gmail.com with any further questions. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Frequently Asked Questions
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After processing, which typically ranges from 2-3 business days, standard shipping is 2-3 business days.
Foreign shipping could take up to 10 business days.
Processing times are not included in shipping times so please be aware of processing and shipping times. You should expect your order within 10-12 business days after ordering. -
100% Raw Hair is unprocessed hair collected from one donor. It has not undergone ANY chemical treatments or steam processing. It isn’t mixed with any synthetic hair fibers or animal hair unlike “Brazilian” or Virgin hair from China. This is the highest quality hair in the world as it is 100% natural & raw!
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Due to nature of our products, we do not offer any refunds. ALL SALES ARE FINAL.
However, we do offer exchanges within 7 days of purchasing if you meet all the exchanges requirements.
PLEASE INSPECT YOUR ORDER & HAIR EXTENSIONS BEFORE INSTALLATION! If you happen to notice any issues with your hair extensions or order, please reach out to us as soon as possible! -
We offer Standard Shipping and Expedited Shipping with UPS. All packages will require a signature upon delivery.
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In the event your package is lost or stolen, you are responsible for contacting the courier to file a claim. Flourish Extensions is not responsible for any lost or stolen packages once its in the possession of the shipping courier. You must direct all communication to the shipping courier for any further help.
If you have added Route Package Protection insurance, which we highly recommend then your package is insured from loss, damage, or theft. You must file a claim with Route & if your claim is approved, they will issue you a replacement or a full refund.
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The difference between the 3 hair collections are the origins, the wave/curl pattern, texture, luster, & density. Here are a few facts & differences between the 3 below:
- Raw Indian:
- Medium to High Luster
- Lightweight & Airy
- Consistent wave/curl pattern
- Slightly “silkier”
- Finer hair strands
- Hair color is mostly dark to medium brown
- Matches with mostly all ethnicities & hair types
- Low maintenance
- Can be colored to light blonde
- Sourced in India
- Raw Cambodian:
- Medium to Low Luster
- Slightly Coarse
- Thick, high density hair strands
- Hair color ranges from light brown to jet black
- Wave/curl pattern varies
- Matches with mostly all ethnicities especially type 4C hair
- Requires moisture & upkeep to prevent dryness because of its low-luster
- Will color to a medium blonde not a high blonde
- Sourced in Cambodia
- Raw LAOS:
- Medium to Low Luster
- Slightly Coarse
- Thick, slightly dense hair strands
- Hair color ranges from dark brown to black
- Consistent wave pattern
- Matches with mostly all ethnicities especially type 3C hair
- Requires moisture & upkeep to prevent dryness because of its low-luster
- Will color to a medium blonde not a high blonde
- Sourced in LAOS (South East Asia)
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We recommend shampooing & conditioning your extensions every 2-3 weeks depending on how much product you are using on them. The more products you use, the more product buildup will be on your hair extensions. We don't recommend using an excessive amount of product in your hair extensions because this weighs the hair down & causes premature tangling and shedding. Please check out our Product Recommendations on the product pages...
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100% Raw Hair is REAL human hair so that means it will cooperate the same as your natural hair would. It is 100% real, raw hair & it needs to be treated & maintained! Please have realistic expectations when purchasing 100% Raw Hair, especially if you are purchasing any curly textures or any textures that are more coarse! These textures are higher maintenance textures. If you your hair is not maintained or cared for properly, you will likely have a not so great experience & will be dissatisfied. 100% Raw Hair is NOT for everyone! Here are some tips below that we highly recommend to properly care for you Flourish Extensions:
Pre-Installation: we highly recommend that you wash & condition your extensions prior to installing. This brings out the best pattern & also helps with any smashing or tangling the hair has developed while packaged.
Weekly/Bi Weekly Care: we recommend washing & conditioning your extensions at least every 2 weeks depending on how much product is used on your extensions. This eliminates product buildup which can lead to tangling & shedding. We recommend using a moisturizing shampoo & conditioner that is sulfate free.
Nightime Care: please make sure you are twisting or wrapping your hair extensions up at night using a silk/satin scarf or bonnet. This helps with tangling & shedding. Make sure you throughly brush or comb out any tangles before wrapping your hair up at night. Always brush starting from the ends & work your way up to the roots.
Please note that the hair in this bundle reacts & is visibly comparable to naturally hair and requires maintenance & upkeep. You must care for 100% Raw Hair properly as you would do your own! Washing and conditioning weekly or Semi weekly! You can use a light oil or mousse to tame the frizz.
Do not be alarmed if you receive a bundle that seems untamed, has poof, or frizz. It’s 100% Raw hair so it’ll need washed & conditioned before installing.
We strongly suggest that you have a licensed stylist perform any chemical services to your hair extensions. PLEASE BE AWARE that coloring, dyes, bleach, or any chemical services will alter the integrity of your hair extensions so please be aware before performing any hair altering services. All hair reacts differently to certain products & regimens. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling.
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- Dove Intense Repair Shampoo & Conditioner
- Dove Daily Moisture Shampoo & Conditioner
- Tresemme’ Moisture Rich Shampoo & Conditioner
- OGX Quenching Coconut Curls Styling Milk
- Kenra Platinum Silkening Gloss
- Garner Fructis Sleek & Shine Anti-Frizz Serum
- Paddle or Denman Brush
- Silk Scarf
- Satin Bonnet
- Melt Band